Chat bots and AI (artificial intelligence)

A chatbot is an important tool in the field of e-commerce that significantly increases the conversions of potential customers who are unknown and provides them with the necessary information to start a dialogue with the company. Visitors to the website can easily turn to the chatbot for assistance. After initiating automatic communication with the bot, company employees can monitor real-time chat responses and join the conversation with potential customers to exchange automated bot responses with their own.

More than 80% of online business owners will include chatbots in their businesses by 2026. If you want to remain competitive until then, you must consider using this technology in your online project. Chatbots continue to gain popularity in e-commerce due to changes in customer buying patterns and behaviors based on new technologies and the growth of internet companies. Consumers seek convenience and speed, and the internet allows them to buy from anywhere and at any time.

In the developing world of technology, chatbot applications are becoming an important tool in electronic commerce. Chatbot applications provide advanced solutions such as purchasing products through chat, ordering products, assistance with site navigation, and customer service and support.

Advanced chatbot solutions include options for customer consultation, support, and problem solving, as well as the ability to offer special deals and discounts to customers. All of this helps companies to grow and advance in electronic commerce.

If you are a business owner, you should start thinking about embedding chatbots as a vital tool for growing your business and sales. Chatbots can help you attract new customers and improve the quality of work with existing customers, while reducing the load on the team. With chatbots, system users can receive immediate responses to common questions and problems, and even solve them on their own, without having to contact customer service managers or support staff directly. Additionally, they can help find solutions to common questions and problems, so that the human team can focus on dealing with more complex and meaningful problems that require advanced human abilities.

1. Increase sales and services - Chatbot gives customers the ability to ask questions and get quick answers about products and services, including opening tabs directly in chat for your online store.
  2. Automation of communication with customers - the chatbot provides answers to frequently asked questions of customers and helps them in calculating prices and ordering products or services.
  3. Direct and Targeted Marketing - Chatbot allows you to send push notifications to customers about news, special offers and promotions that match their interests.
  4. Integration with your website - a chatbot allows you to display a catalog of products and services, show a portfolio and describe your company to clients.
  5. Availability for client appointments - the chatbot allows clients to book online for services or consultations and synchronize the schedule with your calendar.
  6. Payment and Banking - The chatbot allows customers to make payments and order goods in real time.

How can a chatbot help you improve sales results?

     The ability to obtain user data in some cases with the user's permission and use it to perform appropriate filtering for your target audience.
     The convenience of working in one chat window without the need to go to external links.
     The chatbot works on all platforms with built-in widgets on the site. If you have WhatsApp, Messenger, etc., you can start chatting immediately.
     By obtaining permission from the user, you can receive information about the client, such as: gender, year of birth, phone numbers, map location, tracking codes, photos and videos. Processing this information by a chatbot can solve various problems, such as finding the nearest restaurant or hotel.
     Chatbot development is cheaper than mobile app development.

We develop chatbots for online stores. You can install the chatbot as a widget on your website and link it to your business page. Chatbot for selling goods includes:

1. A dialogue based on artificial intelligence terminology, which is a source of information and professional knowledge about the activities of your business.
2. Bot menu - shows the most popular categories: popular products, search, product categories, technical support, product tracking and personal account.
3. The search system allows the user to quickly and easily find the desired product through a dialogue with the bot.
4. Viewing cards of goods and services includes descriptions, prices, specifications, etc.
5. Shopping cart.
6. The order process allows you to specify all the necessary customer data and make payment via PayPal or other payment systems.
7. Inventory check allows you to link a website (bot) and financial accounting software to check the availability of goods in stock.
8. Goods tracking allows the buyer to receive the necessary information about the delivery status.

Chat bot for restaurants

We develop chat bots that specialize in buying and delivering food. Here are some of the functions available for development:

1. A chatbot can include a menu with foods and drinks, as well as a quick menu for quick ordering.
2. GPS technology. A chatbot allows you to identify the customer's location, order and receive the order at the nearest branch of your restaurant.
3. Integration with cash registers. A chatbot is available for integration with cafe and restaurant checkouts, so that orders can come as a list to the restaurant kitchen and be processed together with other orders of your restaurant.
4. Repeat orders - the customers can set the renewal of repeat orders on a regular basis and thus the order will go through automatically, without re-adding to the shopping basket, the order will be ready for the customer to pick up at the branch on the day and time specified.
5. Opinion system - Chatbot allows you to request opinions from your customers and publish the rating on your business page on Facebook or Google.